NO REFUNDS

 

EXCHANGE POLICY

We only offer EXCHANGES on T-shirts. Items must be in perfect condition and of the same item ONLY. ANY ITEM THAT IS WORN OR DAMAGED WILL NOT BE ACCEPTED. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

 

To start an exchange, you can contact us at enduringheartdesign@gmail.com. You will be responsible for covering the shipping costs to return your item(s). If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please allow at least 10 business days for your item to be returned.

 

You can always contact us for any return question at enduringheartdesign@gmail.com.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.